All Digication users have access to our Help Desk where they are able to check on the status of any open support requests, as well as interact with us in our user community forums. Please note that users can still submit support requests and be helped without creating an account: all communication between users and our support staff will still exist in the email chains that are created when a user emails support firstname.lastname@example.org
However, if you wish to create an account for the help desk and community forums, below are the steps you'll take to do so:
Add a Digication Support Email to your User Profile
Navigate to your user profile by clicking on your name in the upper right hand corner of your screen while logged into Digication. From there, scroll down to the area for "Digication Support Email," and enter an email in the open field. This email can be the same as your school and/or notification email. This email will be the address you will use when checking on support tickets as well as interacting on our community support forums.
Log into the Help Desk
After you've verified your email, you can go tohttps://support.digication.com/loginto log into the Help Desk by searching for your school under "School or District Name," and entering your Digication username and password. Once logged into Digication's Help Desk, you have the ability to navigate the Knowledge Base for support articles, submit requests for support, and check on any existing support requests.
Here's how to submit a request to Digication support for help once you've logged into the Help Desk:
Click on 'Submit a Request'
Click on the "Submit a Request" tab.
Check Your Existing Requests
To view your existing support requests, click your name in the upper right hand corner of the screen and select "My activities" (1) from the dropdown menu. The default view will show you "My requests" (2) where all open requests will display.
View request history
Once a request has been submitted, clicking on "View request history," will allow the user to view all responses from the Digication support team, as well as add additional information and responses to the request.
Once a user has confirmed that a request fulfilled or an issue that was reported has been resolved, the request will be marked as solved and will disappear from the users list of existing requests.